Castle Food Equipment,LLC is not responsible for any shipping cost or arrangements. It is the responsibility of the customer to arrange any and all shipments. If you need an item crated an additional handling fee will be billed to the buyer and must be paid prior to shipping the item. Castle Food Equipment, LLC is not responsible for any damages that may incur during shipping. If damages are incurred during shipment it is the responsibility of the buyer to contact the shipping/freight company to file a claim. Castle Food Equipment, LLC will always provide photographs of the item to the buyer by email prior to shipping to ensure the customer that the items are protected.